- 18 Oct
The No. 1 Rule of Responding to Bad Online Reviews
by Kitty French
Every small business owner knows the horror of online reviews. Whether on Yelp, Angie’s List, Amazon, Facebook or Google, the sting of a bad review can stick with you for days. And if you ignore them or delete them, chances are they’ll only get worse.
The No. 1 rule of responding to bad reviews: Be quick
Approach bad reviews as opportunities to demonstrate your customer service, and you’ll likely win over any frustrated customers. And what frustrates customers most? Being ignored or left waiting for proper service. Responding to negative online reviews validates the customer’s need to be heard. So let them know your small business is listening to their complaints.
To see some great advice on how to address – and fix – bad online reviews, read the full article at Manta.com
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